WhatsApp for your club

CraftMyClub is a management platform for sports clubs and academies. Clubs use it to run schedules, attendance and fee collection. With WhatsApp connected, the routine updates that come out of that work reach players and parents where they already are.

CraftMyClub works as a technology provider on Meta's WhatsApp Business Platform. The club is the business that messages its own members. We provide the software that prepares and sends those messages on the club's instruction.

Fee reminders before and on the due date of an invoice the member already has with the club.

Payment receipts when a fee is paid, with the amount and invoice number.

Schedule changes and cancellations for a training session the member is enrolled in.

Announcements the club chooses to send, such as a tournament notice or a holiday closure.

Every message uses a template that WhatsApp has reviewed and approved. Clubs can view their templates, create new ones, follow their review status and send a test message from inside CraftMyClub.

A club enables WhatsApp updates only for contacts whose consent it has recorded, for example on the enrolment form. Nobody is messaged by default.

Every message tells the recipient how to stop. Replying STOPtakes effect immediately and automatically. A club cannot override a member's STOP. Only the member can rejoin, by replying START.

The club owner connects the number from inside CraftMyClub. A window provided by Meta opens, the owner signs in with Facebook, chooses the business and the WhatsApp number, and approves the permissions. It takes a few minutes and there is nothing to install.

A number that is already used in the WhatsApp Business app can be connected without giving up the app. Staff keep chatting with members from the phone as before, and the automated updates go out from the same number.

The club owns its WhatsApp Business account, its number and its conversations at all times. Meta bills the club directly for the messages it sends, on the payment method the club adds to its own account.

Sending and receiving messages (whatsapp_business_messaging): to deliver the club's updates, read delivery status, and receive replies so that STOP and START are honored.

Managing the account (whatsapp_business_management): to create and list message templates, follow their review status, and show the club its number's quality rating and messaging limit.

We ask for nothing else. We do not access the owner's personal Facebook profile, friends or posts.

WhatsApp data is used only to run this feature for the club it belongs to. It is never sold, never used for advertising, and never shared between clubs. Access tokens are encrypted. Full details are in our privacy policy.

A club can disconnect at any time, from CraftMyClub, from the WhatsApp Business app or from Facebook. The steps, and what we delete, are in our data deletion instructions. Use of the feature is covered by our terms of service.